Im­me­dia­te Psy­cho­lo­gi­cal Sup­port for Stu­dents

Psy­cho­lo­gi­cal stress, per­so­nal cri­ses, and dif­fi­cult life si­tua­tions can so­me­times si­gni­fi­cant­ly dis­rupt dai­ly stu­dent life. In such ca­ses, the HfMDK of­fers its stu­dents quick and easy ac­cess to pro­fes­sio­nal psy­cho­lo­gi­cal sup­port.

Up to th­ree free ses­si­ons with an ex­ter­nal psy­cho­the­ra­pist are in­cluded. Coun­sel­ing can be con­duc­ted in Ger­man or Eng­lish in a safe, con­fi­den­ti­al set­ting. Your par­ti­ci­pa­ti­on will re­main pri­va­te – neither the uni­ver­si­ty nor your he­alth insurance pro­vi­der will be no­ti­fied.

The im­me­dia­te psy­cho­lo­gi­cal sup­port is in­ten­ded for HfMDK stu­dents who are ex­pe­ri­en­cing stress or a cri­sis and need pro­fes­sio­nal sup­port quick­ly.

Pos­si­ble is­sues may in­clude:

• psy­cho­lo­gi­cal stress re­la­ted to stu­dies
• cri­sis and con­flict si­tua­tions
• an­xie­ty, low mood, or fee­ling over­whel­med
• per­so­nal or fa­mi­ly-re­la­ted stress
• gui­dance in fin­ding ad­di­tio­nal sup­port ser­vices

Im­portant note: 

The im­me­dia­te psy­cho­lo­gi­cal sup­port can­not re­place emer­gen­cy psych­ia­tric or psy­cho­the­ra­peu­tic care. In the event of an acu­te cri­sis or ur­gent dan­ger to yours­elf or others, plea­se cont­act the emer­gen­cy num­ber 112 or the psych­ia­tric cri­sis ser­vice in your re­gi­on. Te­le­fon­Seel­sor­ge is also available an­ony­mously 24/7 via pho­ne, chat, and email.

Ann-Kat­rin Gho­l­ami is a li­cen­sed psy­cho­lo­gist and psy­cho­lo­gi­cal psy­cho­the­ra­pist spe­cia­li­zing in be­ha­vi­oral the­ra­py. Her tre­at­ment are­as in­clude de­pres­si­on, an­xie­ty dis­or­ders, and ob­ses­si­ve-com­pul­si­ve dis­or­der. She ga­i­ned pro­fes­sio­nal ex­pe­ri­ence, among other ro­les, as a ward psy­cho­lo­gist and psy­cho­the­ra­pist at Sana Kli­ni­kum Of­fen­bach, as well as in out­pa­ti­ent psy­cho­the­ra­py. She has been working as a psy­cho­the­ra­pist at the Psy­cho­the­ra­py Cen­ter Frank­furt sin­ce 2025.

• You can cont­act Ms. Gho­l­ami di­rect­ly via Ma­trix Chat. Ma­trix en­ables en­cryp­t­ed, real-time com­mu­ni­ca­ti­on wi­t­hout your name or the con­tent of your con­ver­sa­ti­on be­ing dis­clo­sed in any way to an­yo­ne other than Ms. Gho­l­ami and you.
• You will ty­pi­cal­ly re­cei­ve a re­spon­se re­gar­ding the ap­point­ment wi­thin two to th­ree days. The first mee­ting can then take place wi­thin one to two weeks, as agreed.
• All th­ree ses­si­ons will take place off-cam­pus to en­su­re the hig­hest pos­si­ble le­vel of con­fi­den­tia­li­ty.
• At the first ses­si­on, plea­se pre­sent your stu­dent ID to ve­ri­fy that you are an HfMDK stu­dent.
• Ms. Gho­l­ami can pro­vi­de coun­sel­ing in Ger­man or Eng­lish.

How to use Ma­trix Chat: 

1. Go to the fol­lo­wing page: https://chat.ma­trix.hfmdk-frank­furt.de
2. En­ter “ma­trix.hfmdk-frank­furt.de” as the home ser­ver and click “Con­ti­nue”
3. Then sel­ect “Con­ti­nue with Shib­bo­leth Log­in”
4. Log in here with your HfMDK ac­count (ex­am­p­le: 1234@stu­dents.hfmdk-frank­furt.de)
5. You will be re­di­rec­ted back to Ma­trix and promp­t­ed to con­firm your Ma­trix ac­count. Af­ter log­ging in for the first time, you will also be as­ked if you would like to set up key back­up or a se­cu­ri­ty ques­ti­on. We re­com­mend choo­sing one of the­se two op­ti­ons.
6. To start a pri­va­te chat with Ms. Gho­l­ami, open the search win­dow in Ma­trix and search for Ms. Gho­l­ami or @ag­hol98:ma­trix.hfmdk-frank­furt.de, then start the chat.

The im­me­dia­te psy­cho­lo­gi­cal sup­port pro­gram was es­tab­lished at the in­itia­ti­ve of the uni­ver­si­ty’s Men­tal He­alth Working Group. It is fun­ded by the So­cie­ty of Fri­ends and Pa­trons of the HfMDK (GFF).