IT ser­vices: Ge­ne­ral FAQ and help

If you were not provided with an initial password when you received your account data, you can set up a password of your choice on our password portal.

For lecturers and employees, the password portal can be found at

https://password.staff.hfmdk-frankfurt.de/

For students:

https://password.students.hfmdk-frankfurt.de/

Via the "Reset by e-mail" tab, you can have a link sent to you after entering your user name and the contact e-mail address stored at the university. Follow the instructions to set your password.

Permanent employees (teaching and administration)

As a permanent employee of the university or in a special function, the computer center will provide you with an e-mail address with a webmail mailbox. This mailbox can be accessed via the browser. To do this, enter webmail.hfmdk-frankfurt.de in the address bar of your browser.

Please note that the full user name requires the domain, i.e. STAFF\ or VERW\.

Students

Students can find information here on how to set up their e-mail account and retrieve e-mails.

Freelance Lecturers

Self-employed lecturers can find information here on how to set up their email account and retrieve emails.

The focus for the selection was on data protection aspects.

Free of charge:

• Cryptpad (browser-based collaboration tool)
• Foodle (scheduler of the German Research Network)
• draw.io (for creating flowcharts)
• pdf24 (software for creating pdf documents)

Chargeable, limited licenses (please send an email to rechenzentrum@hfmdk-frankfurt.de with reasons):

• HessenDrive (exchange platform for documents, especially with external partners)

If you are interested, please contact the computer center, we will be happy to advise and support you with the installation.

So-called password guidelines exist to ensure the basic security of the passwords used. These define minimum requirements for the structure, complexity and length of permitted passwords:

• The length must be at least 8 characters
• The password must contain characters from at least 3 categories:
  • Lowercase letters (a-z incl. umlauts, diacritics, Greek and Cyrillic characters)
  • Capital letters (A-Z incl. umlauts, diacritics, Greek and Cyrillic characters)
  • Numbers (0-9)
• Special characters (~!@#$%^&*_-+=`|\(){}[]:;"<>,'.?/)
• The user name and/or real name must not be included in the password

You can find tips on choosing and handling passwords from the BSI in its "BSI for citizens" section.

What is the emergency contact and what is it for?

• The emergency contact or contact email address is a personal email address other than your email address at the HfMDK Frankfurt. The emergency contact is only needed to recover the password and to query the user name.

How do I set my emergency contact?

• Your email address, which you entered when you enrolled or started working at the HfMDK, is automatically set in the student and staff area (without administration). If, for example, you have forgotten your password and do not yet have an emergency contact, you can set up an emergency contact on site at the Computer Center. Please bring a photo ID with you.

For general inquiries, please contact the IT via our ticket system.

To do this, send an email to: rechenzentrum@hfmdk-frankfurt.de.

All e-mails sent to this address become tickets that are delegated by us from the central contact point to the correct contact person. All employees of the data center have access to the system and also receive information about newly created tickets.

We use the software Zammad (Bavarian for "together", the name should say it all).